Yahoo Freshers Mega Job Openings - On July 2015

Job Description:   Yahoo Freshers Mega Job Openings - On July 2015 for Bangalore location.

Skill Sets:      Customer Care Associate

Job Responsibilities:

1.  Provide world-class service to all Yahoo Customers in a customer centric environment
2.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
3.  Assisting customers with inquiries while providing consultative support and recommendations
4.  Document in detail all interactions with customers
5.  Effectively articulate complex information to a variety of technical and non-technical customers
6.  Educate customers on products and help customers to be successful
7.  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services
8.  Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Desired Profile:

1. Bachelor's Degree in any discipline required
2. Flexibility to work Monday thru Sunday, between 6:00am - 9:00am
3. 6 months of successful customer service or internet experience is a plus
4. World-class customer service focus and interpersonal skills with superior verbal and written communication
5. Proven ability to communicate complex technical problems in "customer friendly" language Consistent record of outstanding quality assurance scores
6.  Exceptional interpersonal skills and commitment to customer satisfaction
7.  Proven ability to work in a high paced, nimble, and fluid work environment
8.  Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
9.  A working understanding of e-commerce principles and support elements
10.  Solid decision making skills
11.  Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
12.  Proven ability to work independently in a fast-paced environment
13. Well organized with the ability to multi-task and prioritize workload

Education:             Any Graduates, BE, B.Tech

Experience:             Freshers

Location:                 Bangalore

Job Last Date:         Sunday, July 12, 2015

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