Job Description: Data Management Associate
*Research and investigate escalated customer claims resulting in a credit, return, and/or dispute for a thorough and timely resolution
*Main responsibility is to respond to the customers' demands via phone calls and e-mail in a polite and efficient manner.
*Excellent communication skills
*Review and resolve complex credit problems through investigation and analysis of credit information. Issues typically originate from customers initiating and crediting themselves due to issues with orders
*Acts as the Companies point person on day-to-day activities to determine appropriate resolution of disputes; if
*Collections is deemed the appropriate resolution of disputes, the incumbent will forward to all information to A/R for implementation of the collections process of past due accounts
*Process credit memo when applicable
*Process/Issue return authorizations to customers as requested
*Determining the cause of the issue and preparing reports on the status of all disputes
*Perform all necessary data entry for processing the resolution of the dispute
*Suggest and recommend process changes to eliminate future disputes of a similar nature
Skill Sets:
*Excellent Computer Skills
*Excellent communicational abilities
Education: B.Com / BA
Experience: Freshers - More Freshers Jobs
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Location: Gurgaon (Are you looking for jobs in Chennai, Mumbai, Pune, Hyderabad?)
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