About Company: Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products – particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft.
Job Description:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Skill Sets:
Practical working knowledge of Oracle or PSFT HCM Suite
Experience in one of the following areas is seen as an advantage:
- XML
- Java, J2EE and Oracle ADF
Functional/Technical Knowledge & Skills:
- Excellent analytical and problem solving skills.
- Strong understanding of ERP product(s), particularly in Human Capital Management
- Functional/Technical background in assigned product area (i.e.,HCM) and exposure to associated systems and software
- Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
- Ability to read and decipher software Log and Trace files, Web Server Optimization, Server congiruation as well as the ability to act upon the finding to determine a problem resolution.
- Experience in filtering and updating complex technical knowledge for use in problem resolution- SOA and Web Services
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