FreshersDesktop: HCL Exclusive Walk-in Event for Freshers

Friday 5 February 2016

HCL Exclusive Walk-in Event for Freshers - On 6th & 7th Feb 2016

About Company: HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India.

Job Description: International Voice Process

Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
*Should be Flexible to take inbound calls when requested
*Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
*Analyzing trends and reporting of suspected outages to management
*Publish chat reports and analyze productivity trends within tech support chat operations
*Identify and recommend operational and technological tools to improve efficiency
*Establish and maintain effective work procedures
*Review and ensure processes are in compliance with internal policies and external regulations.
*Respond to escalated issues regarding performance and quality.
*Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.

Skill Sets:
*High level of written English and also Communication skills.

*Applicants need to be proficient at typing, with an above average words per minute typing speed

Education: Any Graduates

Experience:   0 to 1 Yrs (Freshers) - More Freshers Jobs

Location:   Chennai(Are you looking for jobs in  Pune, Hyderabad, Bangalore ?)

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Other Details   Walk-in Date: 6th & 7th Feb 2016, Time: 9 AM

** Submit Your Resume**

Venue / Contact Details:

HCL Technologies Ltd,
84, Greams Road,
Thousand Lights,
Chennai.