IBM Walkin Drive for Freshers - On 6th Apr 2016

Company Name:  IBM

About Company:  International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.

Role: 

• You will be involved in solving technical query & Trouble shooting. 
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature. 
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility: 

• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.

Skill Sets:  Technical Support Representative

1. Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
2. Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
3. Should have proven knowledge of operating systems like Windows.
4. Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
5. Knowledge on Mail clients like Lotus and MS Outlook.
6. Good Communication Skills

Education:  Any Graduates (Except: BE / B.Tech)

Experience:  0 to 2 Yrs (Freshers) -  More Freshers Jobs

Location:   Gurgaon  (Are you looking for jobs in Chennai, Mumbai, Noida?)

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Other Details Walk-in Date: 6th Apr 2016, Time: 11 AM

** Submit Your Resume**



Venue / Contact Details:
IBM India Private Limited
Unitech Cyber Park
Tower B, 11th Floor
Sector 39, Gurgaon.

Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.

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