About Company: International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.
Job Description: IBM Referral Drive for Freshers as Technical Support Associate - 2014 / 2015 Batch
Role:
• Will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.
Job Code: GTS-0802646
Skills Required:
• Proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Mobile devices like Blackberry, I Phone, other smart phones etc.
• Operating systems like Windows XP, d) Windows 7 and Windows .
• Communication Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on Mail clients like Lotus and MS Outlook
Experience:
Freshers (0 to 1 Year Exp)
Work Location: Noida
Link to apply
NOTE: Don't forget to Register Here for Regular Updates about the job applied & New Jobs.
- Google Direct Walk-in for Freshers : 2012, 2013, 2014, 2015 Batch : On 28th to 30th Oct 2015
- Accenture Freshers Off-Campus : Across India : BE, B.Tech, MCA - Apply Soon
- TCS Walk-in Interview : Java, Android, UI, Angular JS, VC++, Sharepoint, Tibco & More : Multiple Locations : On 31st Oct 2015
- Kumaran Systems Direct Walk-in : Software Trainee : BE, B.Tech, BCA, B.Sc, MCA, M.Sc, ME, M.Tech : On 31st Oct 2015
- Atos Campus Recruitment for Freshers : Trainee Software Engineers : Across India
from Prepare Interview.com http://ift.tt/1kPNxOe
via IFTTT
No comments:
Post a Comment