FreshersDesktop: Microsoft Off-Campus Drive Support Engineer

Monday 18 January 2016

Microsoft Off-Campus Drive Support Engineer - Last Date: 21st Jan 2016

About Company: Microsoft Corporation (commonly referred to as Microsoft) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers.

Job Description:

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
Analyze problems and develop solutions to meet customer needs, may involve writing code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base
Actively share knowledge with other engineers and develop efficient customer solutions.
Assess self-knowledge and collaborate or escalate as needed.
Pro-actively work towards self-development and sharing knowledge
Ensuring compliance with schedules, processes and MS policies and values

Skill Sets: Support Engineer
Openings in four categories which are :
.NET + IIS/ASP
.NET +WCF, WPF
.NET + Azure dev (PAAS)
.NET + MSBI (SSRS, SSIS, SSAS), MDX

Education: BE / B.Tech / MCA / ME / M.Tech

Experience: 1.5 to 3 Yrs

Location: Bangalore (Are you looking for jobs in Chennai, Mumbai,Hyderabad?)