Paytm Walkin Drive for Customer Support: January 2017

About Company
Paytm is India's largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 164Mn registered users and more than 90Mn monthly transactions. Paytm is the consumer brand of India's leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.

India is undergoing a revolution where hundreds of millions of people are added every year to the population accessing internet on their mobiles. This is drastically changing the way people transact and shop. Paytm is proud to be at the forefront of this change as it moves ahead with its mission of making everyday life simpler for a vast majority of Indians. Having touched lives of 80 million people through its mobile wallet and embarking them towards a cashless economy, Paytm is creating history by becoming the most trusted commerce platform of India.

Job Details
1) Manage and Enhance performance of a team of CSAs.
2) Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
3) Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
4) Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)
5) Vendor Management.

Education Qualification
Any Graduates

Years of Experience
3 - 7 Years

Job Role
Team Leader -(Non-Technical)

Work Location
Noida

Interview Location
Noida

Date of Interview
3rd and 4th Jan 2017

Venue / Contact Information
Contact Person - Rohit Kochhar (HR)
One97 Communications Limited
B-121,
Sector - 5,
Noida.

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