FreshersDesktop: IBM Walkin Drive for Freshers

Wednesday 6 April 2016

IBM Walkin Drive for Freshers - On 9th Apr 2016

Company Name: IBM

About Company: International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.

Role:

You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:

You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Skill Sets: Technical Support Representative

Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills

Education: Any Graduates (Except: BE / B.Tech)

Experience: 0 to 2 Yrs (Freshers) - More Freshers Jobs

Location: Gurgaon (Are you looking for jobs in Chennai, Mumbai, Noida?)

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Other Details Walk-in Date: 9th April 2016, Time: 11 AM

** Submit Your Resume**

Venue / Contact Details:
IBM India Private Limited
Unitech Cyber Park
Tower B, 11th Floor
Sector 39, Gurgaon.

Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.