Company Name: IBM
About Company: International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.
Role:
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
- Good Communication Skills
Experience: 0 to 2 Yrs (Freshers) - More Freshers Jobs
Location: Gurgaon (Are you looking for jobs in Chennai, Mumbai, Noida?)
Latest IBM Jobs
Other Details Walk-in Date: 16th April 2016, Time: 11 AM to 4 PM
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Venue / Contact Details:
IBM India Private Limited
Unitech Cyber Park
Tower B, 11th Floor
Sector 39, Gurgaon.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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