Company ProfileGenpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise, and experience running complex operations, are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 75,000+ employees and annual revenues of US$2.46 billion as of December 31, 2015. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further.
Job Profile & Skill Details
1. Troubleshooting of electronic products for a leading brand name
2. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
3. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
4. The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
5. Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels
Educational Qualification
Any Graduate/Post Graduates including technical graduates
Work Location
Cyber City, Gurgaon
Shifts
Rotational
Date of Interview
3rd December, 2016 (Friday)
Time: 10am - 3pm
Venue / Contact Details
Hotel Central Blue Stone,
Sector - 29, City Center,
Gurgaon.
Nearest Metro Station - Huda City Center
[Landmark: Opposite K.R. Mnaglam School and next to Hotel Clarens. ]
Please carry a copy of resume and passport size photographs.
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